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Big Business Advantage: Auto Attendant Recording Service

by Admin - on Jun 27th 2017 - Comments Off on Big Business Advantage: Auto Attendant Recording Service

Woman talking on her phone

When a business grows, it also means that the group of people and customers wanting to communicate with you grows. A staffer may not be able to handle all these calls. Companies like Marketing Messages say that you can make the system more efficient with an auto attendant recording service.

Never miss an important phone call.

With this system, all calls are channeled to the right department. Callers can choose the department they want to reach from an automated system without a long waiting time. In instances of vacation or after hours, callers can leave a message that you can address later.

Screen all calls.

Not all calls are important. Some calls may end up in your department with concerns that are not within your scope of work. These can be easily rerouted with options for the caller to leave a message and to ask for their contact number for the right department to call back.

Set up an appointment system.

There are days that you cannot sit down in your office and talk to the people who want to talk to you. There are important phone calls that you do not want to miss even while you are away in a meeting. The system can be set up so that an important phone call could be rerouted to you once it comes in, making it an efficient system for a large company.

Prioritize customer concerns.

Industries like phone services and Internet service providers will commonly have some customers. The calls may or may not require need immediate attention. The auto attendant recording service can store the customer's message to maximize employee performance, which employees or technicians can access and manage later. They could also help procure sales or customers. Furthermore, the concerns can be assigned according to a technician's expertise.

Managing a growing company's calls can limit you to focus on the more important aspects of your business. A growing company will need an efficient system to process every office transaction. You should get the auto attendant recording service before the old process overwhelms you.

Things That Every Business Should Have

by Admin - on Jun 22nd 2017 - Comments Off on Things That Every Business Should Have

Man holding a walkie talkie inside a security room

Starting a business is not an easy task. Depending on the size of the company, much time is needed before an entrepreneur can leave it to their staff. However, once everything is operational, you can start to plan a vacation, provided the business is equipped with the following:

1. Security and Alarm System

Even a small company needs a form of security or alarm. You should install security staff, security systems, and alarms in the business premises to protect it from theft and damage. It is one of the necessities for any business.

2. Effective and Secure Correspondence

Every business needs clients. The customer is the heart of the business. Businesses like Marketing Messages believe that every company should use an effective and secure communication system. An effective staff can take care of after-hours messages, or you can get an on-hold message service. The message on-hold services could store the bulk of the messages that comes in every day. There should be someone assigned to filter out which one gets prioritized depending on client's needs.

3. Designate Someone as the Officer-in-Charge for Emergency Situations

There are instances in your business that you may need to go away and appoint someone who can take the reins for you. Machine breakdowns or decisions that need to be made in your absence can be initiated by this person to ensure that the business operates smoothly. This person should be able to make decisions on these matters. This way, business transactions go on, and customer satisfaction is achieved.

Any start-up business will start with a small staff and will usually multitask. However, when a business starts to grow, considerations for improving on procedures and systems should be taken into account to stay competitive in the market.

Keep Employees Healthy: 4 Suggestions For Your Office

by Admin - on Jun 16th 2017 - Comments Off on Keep Employees Healthy: 4 Suggestions For Your Office

Team of employees giving high fives

The American worker spends anywhere between 7.7 to 8.4 hours at work each day on average. For most employees, that means spending more time awake in the office than at home, which becomes slightly more than a place of rest.

To make sure your employees do not experience frequent bouts of sickness caused by an unhealthy working environment, here are some tips:

Encourage Everyone To Wash Their Hands

This may be a bit of a no-brainer — washing hands with soap and water has been proven to prevent the spread of bacteria and viruses that cause diseases — but only a precious few actually practice it at work. Encourage your employees to wash their hands more often, especially before and after eating.

Place Hand Sanitizers On Each Desk

You can’t always leave your desk to wash your hands. For those sneezes or coughs during the busiest times of the day, your employees can use hand sanitizers within their reach instead until they can get up and wash with soap and water.

Have Your Office Cleaned Daily

Hire janitorial services in Salt Lake City to keep your office clean. To prevent the cleaning activities from causing a distraction, inform your cleaning agency to have their janitors come after hours. They can do a wipe-down of work areas like desks and chairs, vacuum the carpets and occasionally shampoo them.

Have Common Areas

Common working areas enable your employees to leave their desks now and then if they have to focus on some work. The common working areas should have Wi-Fi access and be kept relatively quiet. If you want, especially if you have millennial workers, you can also have a place for relaxation and massages. These areas can help reduce stress levels among your employees.

Keeping your employees healthy is good not only for your relationship with them, but for their own productivity. Think about these suggestions and you might immediately notice better morale and fewer sick days.

Product Stress Testing and Its Role in Solving Transport Tragedies

by Admin - on Apr 28th 2017 - Comments Off on Product Stress Testing and Its Role in Solving Transport Tragedies

Airplane taking off at sunsetThe world has seen some deadly aviation disasters in history. The Tenerife Air Disaster (known as the deadliest air crash in history), the Malaysia Airlines Flight MH37, and the mid-air explosion of TWA Flight 800, which occurred immediately after takeoff are a few of the unforgettable aviation accidents.

Despite the baffling circumstances initially surrounding these aviation mysteries, many of them were eventually solved and led to the development of new regulations that now make air travel safer.

One particular component contributes substantially to the solving of plane crash mysteries: the in-flight data recorder or ‘black box.’ This nearly indestructible part of an aircraft is a result of extremely stringent product testing. With rosters of experts and equipment, such as an environmental testing chamber, creating a contraption can survive almost anything. Such a quality proves handy in a situation where almost everything is destroyed and rendered useless.

The Mysteries of The Black Box

Perhaps the only strange thing with a black box is its name. It’s bright orange, not black. But its wonders don’t begin and end with its color. The black box is often the first thing authorities look for in an aircraft accident. It is specifically designed to withstand a plane crash since it survives jet fuel fires, extreme water pressure, and constant physical trauma. Additionally, the black box has a battery that lasts about a month on its own.

The job of a black box is to record everything that happens in the cockpit. All inputs, conversations, instrument readings, and other relevant data are stored in the black box. These pieces of information will prove invaluable in determining what causes a crash.  Black boxes are subject to a series of grueling tests to survive such a situation, including crash impact, static crush (where 5,000 pounds of pressure is applied on the component), Pierce test, fire test, and water pressure test.

A black box’s durability is nothing miraculous. It’s a result of regular stress tests and innovative solutions. Without industrial-grade product testing processes, an in-flight data recorder would not be as efficient and effective as it is today. The lack of a black box would’ve halted the progress of aviation safety standards. With it at the core of crash investigations, what seemed like an oblivious connection at the start proves to be a very logical one in the end.

An Unseen Threat: What’s Lurking in Your Office Carpet?

by Admin - on Apr 25th 2017 - Comments Off on An Unseen Threat: What’s Lurking in Your Office Carpet?

A Dirty CarpetIn the office setting, little thought goes into cleaning up the carpet. Unless there’s a huge stain or mess on the carpet, then a good vacuuming every once in a while ought to do the trick, right?

While any sign of dirt or bacteria may not be visible, commercial carpets really do take a beating and require more than just a vacuuming to keep it clean and free of dirt. ProKleen, a carpet and upholstery cleaning service, believes that regular carpet cleaning can improve the environment in an office setting significantly by eliminating possible asthma and other health risks.

What are some the hidden problem-causing elements lurking inside your office carpet, then?

Dust and Dirt

Did you know that the average American home accumulates up to 40 pounds of dust every year? A larger office setting with significantly more foot traffic, therefore, has an even higher amount of dust and particulates. In fact, vacuuming only gets rid of about 85% of the dirt, so it is necessary that you turn to upgraded carpet cleaning methods for better results.

Pathogens and Bacteria

Unlike moldy bread, it’s harder to tell whether a carpet is harboring bacteria, such as mold, salmonella, and E. coli. Mold and mildew thrive in warm, wet environments and they can survive in an uncleaned carpet for over a month, though. So, make sure you always keep your carpet clean and dry.

Outside Chemicals

Even if office workers wipe the dirt off their feet before entering the office, a host of chemicals clings to shoe soles that could damage a carpet. A combination of melted ice and vehicle oil could leave behind an unpleasant stain on carpet fibers, turning the carpet into an absorbent pad for all types of chemicals.

Bugs and Fleas

The average person sheds about one million dead skin cells in a single day. It is no surprise that microscopic bugs make their home out of carpets since they often contain large amounts of dander and dead skin. Dust mites can trigger allergies to those with skin asthma, so it is imperative that you give your carpet an occasional good scrub.

Dirty carpets can lead to unpleasant odors and cause unsanitary conditions. Keep your office in good shape with regular carpet cleaning — your health will thank you for it.

Three Ways to Dominate the Online Retail Game

by Admin - on Apr 6th 2017 - Comments Off on Three Ways to Dominate the Online Retail Game

A Woman Shopping Online

Starting an online retail store is a good business idea, especially now that Google’s algorithm has stronger support for local businesses. As most shoppers these days typically use the Internet to buy whatever they want, there is no better time to join the action than now.

Here is some information you can use to increase your chances of success with your online store.

Know your way around pricing

If you carry products from brands you do not own, you should know how much the going prices for the goods are at all times. You may subscribe to an online service that monitors MAP policy enforcement as it is impossible to keep tabs of prices manually. Minimum Advertised Pricing or MAP carries an impact on how much you may earn, as it dictates how low you can go with a particular product to remain competitive.

You may still come up with a workaround on the pricing, however, but be careful how you do it so you don’t break the policy yourself. For example, you may advertise coupons without specifying which products the coupons may be used on if the discount is lower than the MAP for that product. Rather, specify which products the coupons may not be used on.

Work with a reliable delivery service

Working with a delivery or courier agency without knowing how well they can handle your business is risky. Customers are not patient when it comes to delays or damages in the goods they order. When you promise overnight shipping, make sure to do overnight shipping. To make your store even more popular, offer free shipping. This is another way to work around a MAP, actually. Some online stores try to make a profit off the shipping fee, but that is just a bad business practice and you should stay clear of it.

Use reviews and listings to your benefit

Google puts a high premium on reviews and listings, and customers get more value out of them. If you are getting bad reviews left and right, something must be wrong and you should address it immediately. If the positive reviews start coming in, those alone are good for advertising and marketing. As for listings, the more listing websites your business appears on, the better. Google understands that these listings all belong to one website or business, and it interprets this as a positive. You need that for your SEO success.

These are three pieces of advice that many new online store entrepreneurs do not know about, or at least do not practice. Use them to your benefit and give your business a better chance of making it big.

 

Understanding the Job of a 911 Dispatcher

by Admin - on Feb 16th 2017 - Comments Off on Understanding the Job of a 911 Dispatcher

Emergency HotlineSince its inception, 911 have greatly helped tons of people in the United States. As the country’s universal emergency number, the hotline consists of dispatchers who question callers and send help. Below are some of the questions 911 dispatchers ask during an emergency.

Where is Your Emergency?

The location of the emergency is the most important detail in a 911 call. By knowing the emergency site, 911 dispatchers can send help via computer-aided dispatch software like eFORCE Software. People may call for a person at another location, which is okay as long as they provide the exact site. 911 dispatchers typically ask for cross streets, landmarks, and building structure to find the victim as quickly as possible.

What is the Emergency?

911 dispatchers ask about the caller’s concern immediately so they can determine what type and level of response are needed. By determining the situation, 911 dispatchers can correctly process the call.

What is Your Callback Number?

911 may have a caller ID system, but dispatchers will still ask for a callback number when possible. Expect dispatchers to ask for your area code as this helps them track the emergency and respond to the caller immediately.

Who is the Victim?

As mentioned, most 911 callers phone for another person, which is why dispatchers always ask about the name and condition of the victim. Whether you are calling for a neighbor, a friend, or someone you don’t know, 911 dispatchers may ask for a physical, clothing or vehicle description.

Who is the Offender?

According to statistics, most 911 calls are crime-related. 911 dispatchers may ask for offenders, especially if they suspect extreme fear and panic in the situation. They will also ask if there are any weapons involved. If you are a witness or victim to a crime, address the offender immediately so 911 dispatchers can assist the emergency speedily.

Through time and technology, 911 have evolved into a hotline that Americans can trust anytime. Be aware of your situation and surroundings, and dial 911 whenever an emergency occurs.

Optimize to Maximize: 4 Ways to Make Your Digital Ad Budget Work Double Time

by Admin - on Feb 10th 2017 - Comments Off on Optimize to Maximize: 4 Ways to Make Your Digital Ad Budget Work Double Time

Digital Marketing According to eMarketer, companies will spend a total of $77.37 billion (38.4% of total ad expenses) in digital ads this year. More companies are increasing their budget allocation for digital marketing and advertising. But are they maximizing the benefits of this shift? Here are some ways on how you can maximize your digital ad spend this 2017.

  1. Consistent Testing, Continuous Refocusing

Digital technologies have given businesses more ways to reach their target consumers. It is important for teams to consistently test their performance in existing channels to see where ad spends appear to be a waste of time and resources. As consumer behaviors continuously evolve, consistent testing allows brands to refocus their efforts on the channels that perform well instead of wasting resources on the ones that barely generate leads.

  1. Go for a Targeted Approach

It’s time to veer away from the “spray and pray” approach wherein brands spread their message and hope for better lead generation and conversion. Targeted banners and other digital media products can generate better leads and sales.

  1. Learn from the Past

Sometimes, old is the new “new.” But this doesn’t mean you should replicate what has been done before and simply revise it to accommodate the new campaign. What this means is that efforts in the past, whether successful or not, can serve as inspirations, guides, and springboards for new campaigns. It’s always advisable to revisit old campaign channels and see how it can be successful now. Ask a reputable digital development company in Encino, CA about your options.

  1. Measure Relentlessly

It is important to measure your efforts consistently to compute your ROI. Any campaign will be in vain if teams do not measure and come up with numbers that will prove its success. In business, everything is measured and analyzed. Knowing this, teams should have success parameters to help them measure ROI later on.

If you want to maximize your digital ad spend, make sure you are optimizing all of your channels to extend your reach. As more companies increase their budget for digital marketing and advertising this year, it is important to measure and monitor efforts to ensure high ROI.

The Reign of the Construction Industry: This Year’s Building Management Trends

by Admin - on Feb 6th 2017 - Comments Off on The Reign of the Construction Industry: This Year’s Building Management Trends

Building Management Technology advances every year – and 2017 has a lot to offer for building management. Besides the use of software for construction estimating, below are the predicted trends that will continue to reign over the construction industry:

Cybersecurity

Since the dawn of hackers and illegal online services, cybersecurity has always been a priority. More and more people prefer to connect with each other using mobile devices. What this forms is a huge web of connectivity that could be vulnerable to attacks and accidental or prohibited release of valuable information.

Fortunately, there are now regulations for network security and data protection. These guidelines are critical in making sure that the owner and future occupants get a building with a high level of security.

The Internet of Things

Before it became accessible to many, connectivity was once really costly. The price of setting up wireless IP or wired IP connectivity was too expensive for integrators and customers. In the last few years, however, the internet witnessed a huge explosion in a number of gadgets linked. This heightened level of connectivity allows for better building efficiency. They can now easily deliver data about energy and building performance through cloud-based technology.

For instance, Automated Fault Detection & Diagnostics (AFDD) can provide the users an insight on the current performance of the building and the real-time costs.

Mobilization

Every year, tech firms surprise the world with their innovative designs and features, whether it is hardware or software. This is a huge advantage to the industry, as these gadgets help increase the employee’s productivity. With just the use of a mobile platform, managers can easily oversee the status of the building. They can even actively monitor and command the important infrastructure anytime and anywhere.

Technology will always be a helpful tool in the construction industry. These are just some of the business management trends that will help improve the productivity and security of buildings.

Risk Mitigation: Know the Essentials

by Admin - on Jan 5th 2017 - Comments Off on Risk Mitigation: Know the Essentials

Man Studying Risk MitigationNowadays, construction contracts and contract terms and conditions are beginning to reflect higher levels of security to benefit all of the stakeholders. Plant and motor vehicle insurance, for instance, accrue to the contractor. Liquidated damages (LD), meanwhile, apply to the employer.

The thing is, however, they aren’t free. When more provisions are included in the contract, the cost increases as well. How, then, do you differentiate the essential provisions from those you can do without?

Vital Provisions

Liquidation damages are non-negotiable, as well as a professional indemnity (PI) and public liability (PL) insurance. PL insurance, in general, is inexpensive to provide, although there were instances where the cover carried by the contractor and by the client coincides. Contract works insurance is also essential, especially in where procurement of funding is involved.

Negotiable Provisions and those You Can Do Without

As guarantees, warranties, and indemnities are all similar, this may be negotiable. Moreover, the law already covers most of what they offer. There is, furthermore, an already existing common law protection available to the client in cases of misdemeanor.

Performance bonds are likewise debatable, as meticulous pre-qualification checks may eliminate the need for these. When used, they should always be conditional, to avoid the open-ended risks associated with these unconditional bonds.

On the other hand, retentions you can do without, as these may hinder cash flow, and such an amount can be significant on a large project. You may seek other remedies for retention should the need arise.

Project managers can benefit from tools that track certificates of insurance. These tools not only help meet collection and issuance needs, they also allow users to spot loopholes in their processes, and in effect, save important resources. These kinds of software may be customized to cater to specific requirements.

Conversely, you may seek the services of an intermediary. When assessing legal advice and establishing tendering conditions, however, it is inevitable to lose track of what the client wishes to achieve. When creating contracts and setting insurances straight, managers need to achieve a fair balance among risk allocation, recognition of the prevalent contractual circumstances, and the dominant mindset in the marketplace.