Dialing in business phoneFunctions of Indianapolis business phone systems have changed drastically over the past decade. Communications expert Apex Telecom states that because of great leaps in its technology, employees can now enjoy instant messaging, hold online meetings, and send instructional videos through their network.

New Range of Services

Part of its expansion in functionality is the introduction of cloud-hosted phone systems and Voice over Internet Protocol or VoIP. Not long ago, people did businesses communications only through snail mail and landline systems that use copper wire connections.

This required the installation of large, expensive equipment and on-premises maintenance. Today, landline services are becoming obsolete in favor of a cheaper, but more efficient option – the VoIP system. This relies on the internet connection that the business is already using to get online.

Industry Forecast

The use of VoIP is fast growing, and forecasts show that almost all US users will be using the system in the coming years. Only 6% of US consumers will still be using landline phones by the end of 2018.

Meanwhile, the market for cloud-hosted solutions is projected to surge by more than 10% a year through 2021. You can host VoIP systems either in the cloud or on premises. Unlike landlines, VoIP doesn’t require costly upfront charges, which make them a popular choice among business owners.

Information Week reported that 70% of organizations are planning or have already deployed their communication systems in the cloud.

Jumping to the Cloud

Cost is one of the top reasons many companies are switching to this solution. In contrast to the hefty capital expenditures associated with on-premises structures, cloud-hosted systems require minimal upfront costs. Instead, the business will only have to pay a monthly per-user fee.

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Since most customers have mobile devices, they are favoring email and text messaging over landline calls for their convenience. Switching to VoIP can give your employees access to feature-rich, high-powered applications that improve communication.