Emergency HotlineSince its inception, 911 have greatly helped tons of people in the United States. As the country’s universal emergency number, the hotline consists of dispatchers who question callers and send help. Below are some of the questions 911 dispatchers ask during an emergency.

Where is Your Emergency?

The location of the emergency is the most important detail in a 911 call. By knowing the emergency site, 911 dispatchers can send help via computer-aided dispatch software like eFORCE Software. People may call for a person at another location, which is okay as long as they provide the exact site. 911 dispatchers typically ask for cross streets, landmarks, and building structure to find the victim as quickly as possible.

What is the Emergency?

911 dispatchers ask about the caller’s concern immediately so they can determine what type and level of response are needed. By determining the situation, 911 dispatchers can correctly process the call.

What is Your Callback Number?

911 may have a caller ID system, but dispatchers will still ask for a callback number when possible. Expect dispatchers to ask for your area code as this helps them track the emergency and respond to the caller immediately.

Who is the Victim?

As mentioned, most 911 callers phone for another person, which is why dispatchers always ask about the name and condition of the victim. Whether you are calling for a neighbor, a friend, or someone you don’t know, 911 dispatchers may ask for a physical, clothing or vehicle description.

Who is the Offender?

According to statistics, most 911 calls are crime-related. 911 dispatchers may ask for offenders, especially if they suspect extreme fear and panic in the situation. They will also ask if there are any weapons involved. If you are a witness or victim to a crime, address the offender immediately so 911 dispatchers can assist the emergency speedily.

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Through time and technology, 911 have evolved into a hotline that Americans can trust anytime. Be aware of your situation and surroundings, and dial 911 whenever an emergency occurs.