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Big Business Advantage: Auto Attendant Recording Service

by Admin - on Jun 27th 2017 - Comments Off on Big Business Advantage: Auto Attendant Recording Service

Woman talking on her phone

When a business grows, it also means that the group of people and customers wanting to communicate with you grows. A staffer may not be able to handle all these calls. Companies like Marketing Messages say that you can make the system more efficient with an auto attendant recording service.

Never miss an important phone call.

With this system, all calls are channeled to the right department. Callers can choose the department they want to reach from an automated system without a long waiting time. In instances of vacation or after hours, callers can leave a message that you can address later.

Screen all calls.

Not all calls are important. Some calls may end up in your department with concerns that are not within your scope of work. These can be easily rerouted with options for the caller to leave a message and to ask for their contact number for the right department to call back.

Set up an appointment system.

There are days that you cannot sit down in your office and talk to the people who want to talk to you. There are important phone calls that you do not want to miss even while you are away in a meeting. The system can be set up so that an important phone call could be rerouted to you once it comes in, making it an efficient system for a large company.

Prioritize customer concerns.

Industries like phone services and Internet service providers will commonly have some customers. The calls may or may not require need immediate attention. The auto attendant recording service can store the customer's message to maximize employee performance, which employees or technicians can access and manage later. They could also help procure sales or customers. Furthermore, the concerns can be assigned according to a technician's expertise.

Managing a growing company's calls can limit you to focus on the more important aspects of your business. A growing company will need an efficient system to process every office transaction. You should get the auto attendant recording service before the old process overwhelms you.

Things That Every Business Should Have

by Admin - on Jun 22nd 2017 - Comments Off on Things That Every Business Should Have

Man holding a walkie talkie inside a security room

Starting a business is not an easy task. Depending on the size of the company, much time is needed before an entrepreneur can leave it to their staff. However, once everything is operational, you can start to plan a vacation, provided the business is equipped with the following:

1. Security and Alarm System

Even a small company needs a form of security or alarm. You should install security staff, security systems, and alarms in the business premises to protect it from theft and damage. It is one of the necessities for any business.

2. Effective and Secure Correspondence

Every business needs clients. The customer is the heart of the business. Businesses like Marketing Messages believe that every company should use an effective and secure communication system. An effective staff can take care of after-hours messages, or you can get an on-hold message service. The message on-hold services could store the bulk of the messages that comes in every day. There should be someone assigned to filter out which one gets prioritized depending on client's needs.

3. Designate Someone as the Officer-in-Charge for Emergency Situations

There are instances in your business that you may need to go away and appoint someone who can take the reins for you. Machine breakdowns or decisions that need to be made in your absence can be initiated by this person to ensure that the business operates smoothly. This person should be able to make decisions on these matters. This way, business transactions go on, and customer satisfaction is achieved.

Any start-up business will start with a small staff and will usually multitask. However, when a business starts to grow, considerations for improving on procedures and systems should be taken into account to stay competitive in the market.

Keep Employees Healthy: 4 Suggestions For Your Office

by Admin - on Jun 16th 2017 - Comments Off on Keep Employees Healthy: 4 Suggestions For Your Office

Team of employees giving high fives

The American worker spends anywhere between 7.7 to 8.4 hours at work each day on average. For most employees, that means spending more time awake in the office than at home, which becomes slightly more than a place of rest.

To make sure your employees do not experience frequent bouts of sickness caused by an unhealthy working environment, here are some tips:

Encourage Everyone To Wash Their Hands

This may be a bit of a no-brainer — washing hands with soap and water has been proven to prevent the spread of bacteria and viruses that cause diseases — but only a precious few actually practice it at work. Encourage your employees to wash their hands more often, especially before and after eating.

Place Hand Sanitizers On Each Desk

You can’t always leave your desk to wash your hands. For those sneezes or coughs during the busiest times of the day, your employees can use hand sanitizers within their reach instead until they can get up and wash with soap and water.

Have Your Office Cleaned Daily

Hire janitorial services in Salt Lake City to keep your office clean. To prevent the cleaning activities from causing a distraction, inform your cleaning agency to have their janitors come after hours. They can do a wipe-down of work areas like desks and chairs, vacuum the carpets and occasionally shampoo them.

Have Common Areas

Common working areas enable your employees to leave their desks now and then if they have to focus on some work. The common working areas should have Wi-Fi access and be kept relatively quiet. If you want, especially if you have millennial workers, you can also have a place for relaxation and massages. These areas can help reduce stress levels among your employees.

Keeping your employees healthy is good not only for your relationship with them, but for their own productivity. Think about these suggestions and you might immediately notice better morale and fewer sick days.

Cloud Migration: Tips for Doing it Safely and Properly

by Admin - on Jun 16th 2017 - Comments Off on Cloud Migration: Tips for Doing it Safely and Properly

A cloud symbol on top of a laptop keyboardBusinesses, whether big or small, are gradually embracing the cloud as a means of securing their data and applications. Apart from saving them costs, cloud solutions have also given them a more reliable and organised way to store their information.

Doing it right, however, is a risk to take. Here are some tips.

Work with a reliable and experienced vendor

Choose a trustworthy cloud provider who can host your data. Read about their services and the clients they have worked with. Determine if they can fulfil specific needs such as the demand for a remote DBA – a service offered by firms such as DBA Services – and other cloud migration requirements.

Prepare a realistic cloud migration plan

Business processes require planning, and cloud migration is not an exception. Lay out a sophisticated plan that entails the migration’s order of events as well as its timeline. Plan it thoroughly with other leaders of your organisation and disseminate the information to will-be-affected employees.

Determine all related costs

How much are you willing to spend on cloud migration? Determine all associated costs and set a budget that your company can shoulder. Small and medium companies should consider this to know if they can afford a migration plan with bigger data space and additional applications.

Ensure business continuity

A major migration can halt business operations for a day or two. Determine if your company can afford this, maintaining employee productivity and leaving no dissatisfied customers. List down minor and major setbacks and ask a schedule from your provider, so you know when to expect downtimes.  

Guarantee security before determining success

Accomplishing every data transfer does not mean that your cloud migration is a success. Check for issues by testing data and monitoring workloads as well as anticipating future dilemmas. Have a checklist of requirements and scenarios that you can discuss with your provider.

Migrating critical data and applications is difficult. You need to work with a reliable provider and an experienced team to ensure that you do not leak or delete significant data. Security is important, and preparation is key.

What You Can Get from SIP Trunking Services

by Admin - on Jun 13th 2017 - Comments Off on What You Can Get from SIP Trunking Services

SIP TrunkThe main driving factor behind many businesses adopting SIP or session initiation protocol trunking services are the advantages over traditional PSTN or public switched telephone network services. While cost savings is undoubtedly the most obvious advantage, it’s just one piece of the puzzle.

Whether you’re a business owner looking to switch to SIP trunking or you are planning to get wholesale trunking services and then resell them, below are the key benefits you and your customers will enjoy:

True Redundancy – SIPTRUNK, Inc. explains that when you use SIP trunks, you could work with different providers, which in turn provide you with failover capabilities in the event that there’s an issue with your primary network connection or a power outage.

Flexibility and Scalability – These could easily scale to fit your specific requirements, enabling additional channels and trunks with DID or direct inward dialing to be activated in mere minutes, and not weeks or months, as with traditional PTSN services. In addition, you could designate SIP lines to every one of your employees.

Network Management Consolidation – When using SIP trunking services, you won’t have to monitor and manage your PTSN network because SIP trunks operate over the data network, effectively eliminating the need to support and maintain multiple networks.

Toll-Free and Local – With SIP trunking, you get both toll-free and local phone numbers directed to one SIP trunk. You could likewise get local numbers for your business, even if you don’t actually have a physical business space in a certain local area.

Faster Return on Investment – Because you have significantly lower capital expenses when compared to a PSTN line, this, in turn, translates to a quicker return on your investment.

Whether you’re operating a small or big business, all these advantages equate to reduced costs and easier data and network management. This is especially true if the SIP trunking services have been specifically designed for the particular needs of your business. However, do take note that not all SIP trunking service providers offer the same services and capabilities. To that end, research your options well and go with a provider that could customize the most efficient SIP trunking plan for your needs.

What Does the Future Hold for Your Retail Business with Fintech?

by Admin - on Jun 8th 2017 - Comments Off on What Does the Future Hold for Your Retail Business with Fintech?

Retail Commerce sales chart on a computer monitorFinancial technology is on the cutting-edge of retail business. Whether you run a brick-and-mortar shop or an online store, you’ll recognize the various ways consumers transact with your brand.

Fintech platform Vyze relates that customers expect financing experience in-store to be simple and stress-free. Fortunately, this year’s trends in fintech gives way to improvements in accessibility, speed, and security in every transaction.

Efficiency, Consistency in Buying Cycles

Consumers are buying differently today—online and offline. With unstoppable mobile use for almost every transaction, the fintech industry responds with better systems and tools that improve the shopping experience.

The focus here is on reducing the friction in the customer journey, from shopping to paying. This means personalizing the buying cycle to streamline it from the customer’s perspective. To do this, businesses evaluate the customer journey, look for points of improvement and find new methods on how to further enhance customer transaction.

For every stage in the customer journey, your shoppers can use an app. If they want to add items to their shopping cart, but checkout hours later, there’s an app for that. If your shoppers prefer a highly personalized experience, they can allow access to their social media profile so you can create a customer profile. A step ahead of that is contextual commerce enabling shoppers to purchase direct from their social media accounts.

The Rise of Digital Payments

As technology evolves and investors fund startup fintech companies, businesses and customers gain from innovation. Such innovation allows for shops to offer, for example, flexible financing options (e.g., buy now pay later, installment plans, etc.) to consumers in a quick, simple process. Amazon is one brand that uses this strategy.

Today’s payment systems also work on implementing varying levels of security to ensure the identity of the users. This is done through authentication measures that protect both the business and the customer.

Facial Recognition Adoption in Mobile Payments

With most payment transactions occurring online, it’s only natural for customers to demand security and protection for their information. Biometrics scanning could provide that security. The future may eliminate the need to type in a password or pin number to authorize payment for purchases. Samsung is, in fact, releasing a device that combines fingerprint, facial, and iris detection to confirm users.

Fintech continues to emerge as an invaluable partner for stores. Whether it’s personalizing experiences or securing payments, fintech platforms can custom-fit your retail business for success.

The Revolutionary Technology: How GPS Transformed Society

by Admin - on Jun 4th 2017 - Comments Off on The Revolutionary Technology: How GPS Transformed Society

Woman's hand holding a smartphone showing map app using gpsNowadays, nearly all industries and applications use Global Positioning Systems (GPS). These systems have transformed the technology today by being more useful and interactive in several industries. From delivering data real-time to locating individuals, GPS inertial navigation systems have developed since the society first used it.

Internet Integration

For GPS to function properly, Internet compatibility is vital. For example, the signal on your mobile device will assist the GPS when you’re looking for a certain establishment in your vicinity. It will use your device to search for relevant results for your current location. The combination of the Internet and GPS will reveal where you are as long as the system works properly on your device.

GPS is revolutionary, as it demonstrates that technology progresses with the world. Fortunately, its adaptation happens to enhance the convenience of daily life. Moreover, these Wi-Fi-enabled GPS programs already have useful features, so you must choose wisely when buying one.

Real-Time Data Delivery

You can even place GPS sensors on objects to trace them easily. This is useful in scientific experimentation or exploration, tracking missing services and fleet vehicle management. Even those who are in the horse racing industry use GPS sensors to send live data during races. The viewers can stream the information with play-by-play commentary and monitor the race without physically attending it.

Real-time information aids several organizations, such as the consumers, government entities, law enforcement, and entertainment sector. When it comes to the usage of the government, they can attach sensors to military individuals, missiles and planes. This can help them plan strategies for proper attack positioning and situation resolution in wartime situations.

GPS have had a substantial influence on the way the society lives their lives. This technology is important in any industry around the globe. GPS technology is the reason the world has now the capacity to detect, trace, and even prevent people from getting tracked.

Best Practices For Destination Marketing

by Admin - on Jun 1st 2017 - Comments Off on Best Practices For Destination Marketing

Magnified red pin stuck in a map

Are you trying to promote a place? If so, the advertising and marketing approach for these is different. You need to know more about it, the different attractions near it, the nearby establishments and other factors that affect its marketability. Experts cite the following ways you can market and advertise a destination effectively.

Refresh the Website

The website is what makes the first impression on visitors; this can pique the interest of visitors to the place you want to promote. If the site looks dated, lacks any information and doesn’t have compelling content about the destination, then a visitor will click back and may never return. This isn’t good for those who want to advertise places.

Audit your website to determine its mobile-friendliness; more and more people are using their smartphones and other similar devices. Make content easy to browse on your audience’s tablets and phones, and de-clutter a page to highlight its best aspects and certain pieces of information about the place.

Visuals Are Your Friend

Great images, videos and other similar content types are a must for any destination marketing campaign to succeed. When people look for attractions, establishments and certain places, they often look at the beautiful pictures or watch a virtual tour first, and they sometimes ignore the text entirely. Deliver what you have to say and sell the experience through the visuals integrated on your website or paid ads.

Make an App

An app for destination marketing like boosts the engagement and interaction between potential clients and brands promoting places. The app can provide updates about the attractions such as closing times, new additions, budget and how to get there. These bits of information can convince a potential visitor who is still unsure about going because he or she doesn’t know how to get there via public transportation or doesn’t know how much to bring.

These strategies provide you with a cost-effective way to reach your audience and convince them to visit a place. Making an app, using visuals and refreshing your website boost the marketability of a destination.

How to Keep Your Small Business Safe from Cyberthreats

by Admin - on May 24th 2017 - Comments Off on How to Keep Your Small Business Safe from Cyberthreats

Privacy protection conceptCyberthreats are real, and they are attacking everyone including small businesses. The story does not end there, as they will get worse over time.

As a small enterprise, you do not have the money to pay for a security analyst or buy advanced tech, but you can take these practical tips to increase your online protection:

Focus on your organization

Most of cyber attacks are inside jobs, and they can be deliberate or inadvertent. If you are a growing business, choose your people well and limit their access to servers, data, and computer. Invest in quality training to teach your staff about security.

Create an effective BYOD policy

Many small businesses are open to BYOD (bring your own device) as a way of reducing mobile costs, improve collaboration, and promote practical remote work. The problem with this is it can potentially increase cyberthreat risk, especially if your employees use their devices with unsecured connections.

To mitigate that, make a secure BYOD policy and monitor its implementation and compliance.

Use a secure virtual private network

If you are sending many data and media files online, it is time to spend on a secure virtual private network service, such as the ones provided by VPN allows you to use the Internet more securely as data travels encrypted, making it hard for hackers to steal.

This service is usually subscription based and does not require a contract, so you have more flexibility on costs.

Change your passwords

Even newbie hackers can tap into your system if you have a very weak password protection. The golden rule is to create a password of at least eight characters composed of letters, numbers, and symbols. Do not forget to change it every three months.

As they say, prevention will always be better than cure. Protect your business today to avoid dealing with serious financial losses (and a damaged reputation) later.

Buggin’ You: Signs Your Home is Full of Bugs

by Admin - on May 18th 2017 - Comments Off on Buggin’ You: Signs Your Home is Full of Bugs

Bed BugMaking your home clean is a priority. Other than it helps you have a comfortable and livable space, it gets rid of allergens and dirt that may affect you and your family. As such, you will have to set aside time for cleaning alone. You may ask help from your family members or work with a reliable company offering cleaning services.

If you want to make your home truly clean, you need to get rid of bugs. Here are some of the signs you need to watch out for, as advised by carpet cleaning companies in Salt Lake City and other parts of Utah.

Sounds and smells

If you’ve been hearing weird sounds at night before you sleep, chances are there are already bugs and insects around your home. Add to that the stink that disturbs you any time of the day. If you keep on experiencing such things, you need to check certain areas of your home, like the surface under your mattress or the space under your furnishings.

Dead parts around

If you’ve always been puzzled by dead insect parts in random places of your home, you might want to check if your unwanted tenants are cannibalizing each other. Some of these unsightly parts may show up under appliances. They may even be present in your home’s outside spaces, like the patio.

Damaged goods

Ever wondered how your favorite dress or shirt got damaged? Don’t blame the mice yet. It could be your other unwanted guests. If there are nymphs in your cabinets and shelves, chances are these insects are already feeling cozy at your home.

These are just some of the signs to look out for if you suspect there is an infestation of insects at your home. Be sure to call exterminators and cleaners before things get worse.

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